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Terms and Conditions

Booking Conditions 

 

What you really need to know.

Please read at least down to where it is headed ‘The Small Print’ as this covers most things you need to be aware of.

1.       ATOL Protected.  All the flights we sell are protected under our own Air Tour Operators Licence (ATOL) no 2740. This means your booking is financially protected in the unlikely event of our insolvency.

2.       Full payment is due at time of booking and will be made when you book your flight via our website at www.charterflights.co.uk or www.ski-flights.com or via our call centre.  Payment will normally be made by debit or credit card.

3.       All our prices include 20 kg free hold baggage.

Amending or cancelling a booking departing in 70 days or more.

1.       Once booked flights are non refundable, however when a flight is booked on our own stock then you can cancel your booking within 24 hours of making it for an administration fee of £40 per person. Bookings where we have had to specifically buy in seats will be subject to the discretion of the supplier.   

2.       Spelling mistakes (eg Smith to Smyth) and title corrections will be changed free of charge.

3.       You can change one or all names on a booking for a fee of £40 pp.

4.       Change of date or destination £40 per person plus any difference in price.

 

Amending or cancelling a booking departing in less than 69 days and more than 8 days.

1.       Once booked flights are non refundable, however when a flight is booked on our own stock then you can cancel your booking within 24 hours of making it for an administration fee of £80 per person. Bookings where we have had to specifically buy in seats will be subject to the discretion of the supplier.   

2.       Spelling mistakes (e.g. Smith to Smyth) and title corrections will be changed free of charge.

3.       You can change one or all names on a booking for a fee of £80 per person.

4.       Change of date or destination £80 per person plus any difference in price.

 

Amending or cancelling a booking departing in less than 7 days.

1.       Spelling mistakes (eg Smith to Smyth) and title corrections will be changed free of charge.

2.       All other changes will require cancellation and rebooking.

 

If we make changes to your flight

1.       Airline schedules are planned up to a year in advance and can on occasion be subject to change.  We will notify you of any changes as soon as we become aware of them. 

2.       Minor changes include any change of departure or return flight by less than 12 hours,  a change of airport between London: Gatwick, Heathrow, Luton or Stansted or changes to aircraft type, airline/carrier, catering, or additional stops on route.  No compensation or right to cancel will be offered for a minor change.

3.       We will advise you of any change to your flight details prior to departure by email and if a significant change we will also contact you by telephone. You must therefore ensure that you supply us with current email address and telephone numbers.  It is a requirement that you provide us with overseas contact details such as a mobile phone number or an email address so we can contact you in the event of late changes to your homeward flights.

 

 

The Small Print

When you make a booking with us you guarantee that you have the authority to accept, and do accept on behalf of your party, these Booking Terms and Conditions, which apply to all bookings with the Charter Flight Centre Ltd as set out in these Booking Terms and Conditions. You also guarantee that you are at least 18 years of age. Please therefore read these Booking Terms and Conditions carefully. All bookings for flights made by you and accepted by us are subject to these Booking Terms and Conditions. Any variations to these Booking Terms and Conditions shall only be valid if they are agreed to in writing by a director of The Charter Flight Centre Ltd.

 

The Contract

Your contract for your flight (as confirmed at the time of booking) is with The Charter Flight Centre Ltd t/a charterflights.co.uk and ski-flights.com (company registered number: 05234195), whose registered office is at Gill House, 140 Holyhead Road, Birmingham B21 0AF. When you buy an ATOL protected flight from The Charter Flight Centre Ltd you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 2470. A contract between us for your flight (as confirmed at the time of booking) will exist as soon as we issue our confirmation invoice. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced flight booking which is ATOL protected. For further information, visit the ATOL website at www.atol.org.uk. The price of the flight includes the applicable amount per person of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Any money paid by a customer to a travel agent in respect of flights is held by the travel agent on our behalf under the standard terms which apply to our ATOL licence issued by the Civil Aviation Authority.

It is also agreed by both parties that this contract is deemed to have been made at our offices and is subject to the laws of England and any dispute or claim under it will be submitted to the non-exclusive jurisdiction of the English courts.

When you book a flight with us you accept responsibility for the proper conduct of you and your party. We reserve the right to terminate your booking, or that of any member of your party, due to misconduct, in accordance with these Booking Terms and Conditions. These Booking Terms and Conditions are the basis of the contract between us. Please take the time to read every paragraph carefully.

 

Financial Protection

 

When you buy an ATOL protected flight from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

 

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

 

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If your Travel Arrangements include a flight and one or both of the following Booking Items; overseas overnight accommodation or overseas car hire of more than 24 hours, and these Booking Items were booked at the same time or within 48 hours of each other then your monies will be protected under our ATOL licence.  If you have booked in this way, then the Travel Arrangements booked will be a “Flight Plus”, which is required to be protected under our ATOL licence as we have sold this to you, even though we are not the Travel Providers

 

Purchasing other travel services

If your purchase travel items other than a flight, including but not limited to; airport parking and airport hotels, overseas car hire, overseas accommodation and overseas transfers then in all cases we will be acting as an agent for the supplier and you will be bound by the terms and conditions of the supplier and we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them.  The principal’s or supplier’s terms and conditions (“Supplier Terms”) will apply to your booking and we advise you to read these carefully as they do contain important information about your booking and your contractual relationship with that principal or supplier.  If you do not have copies of the Supplier Terms then please ask and we will provide you with a copy of these.  Any bookings made on this basis will be confirmed to you at the time of booking.  Please note airport parking and airport hotels are usually non refundable once booked.  Amendments to other travel items will be charged according to the principal’s terms and conditions plus an admin fee of £30.

We may from time to time sell you a flight from a third party supplier such as a low cost or scheduled airlines which may not be protected under our ATOL.  When this happens you will be advised at time of booking and you will be subject to the terms and conditions of the third party supplier.

Pricing

All prices shown on this website are in pounds sterling per person. We reserve the right to change the prices shown at any time before you book. If we do you will be told of the revised price applicable to the arrangements you require before you commit yourself. The price of your flight is will not change once booked unless government action causes a change in airport duty or taxation.

Payment

Full payment is due at time of booking and will be made when you book your flight via our website at www.charterflights.co.uk or www.ski-flights.com or via our call centre.  Payment will normally be made by debit or credit card.  From 13th January 2017 no fee will be charged if you pay by credit card.

Insurance

It is a condition of booking with us that you take out travel insurance that covers at least the cancellation of your booking and medical cover for illness or injury whilst overseas.

Amending or cancelling a booking

Bookings departing in 70 days or more:

Once booked flights are non refundable, however when a flight is booked on our own stock then you can cancel your booking within 24 hours of making it for an administration fee of £40 per person. Bookings where we have had to specifically buy in seats will be subject to the discretion of the supplier.   

1.       Spelling mistakes (eg Smith to Smyth) and title corrections will be changed free of charge.

2.       You can change one or all names on a booking for a fee of £40 pp.

3.       Change of date or destination £40 per person plus any difference in price.

 

Bookings departing within 69 days and more than 8 days:

1.       Once booked flights are non refundable, however when a flight is booked on our own stock then you can cancel your booking within 24 hours of making it for an administration fee of £80 per person. Bookings where we have had to specifically buy in seats will be subject to the discretion of the supplier.   

2.       Spelling mistakes (e.g. Smith to Smyth) and title corrections will be changed free of charge.

3.       You can change one or all names on a booking for a fee of £80 per person.

4.       Change of date or destination £80 per person plus any difference in price.

 

Bookings departing within 7 days:

1.       Spelling mistakes (eg Smith to Smyth) and title corrections will be changed free of charge.

2.       All other changes will require cancellation and rebooking.

If we make a change to your flight.

Airline schedules are planned up to a year in advance and can on occasion be subject to change.  We will notify you of any changes as soon as we become aware of them.

Minor changes include any change of departure or return flight by less than 12 hours, a change of airport between London: Gatwick, Heathrow, Luton or Stansted or changes to aircraft type, airline/carrier, catering, or additional stops on route.  No compensation or right to cancel will be offered for a minor change.

We will advise you of any change to your flight details prior to departure by email and if a significant change we will also contact you by telephone. You must therefore ensure that you supply us with current email address and telephone numbers.  It is a requirement that you provide us with overseas contact details such as a mobile phone number or an email address so we can contact you in the event of late changes to your homeward flights.

 

Complaints

We will always try to deliver the highest standard of customer service but if you have any dissatisfaction regarding your booking we ask you to contact us as soon as you become aware of a problem preferably by telephone on 020 8714 0010 and if we are unable to resolve the problem straight away then please follow up in writing to our head office.   If you have a significant problem when the office is closed please email help@charterflights.co.uk , this email is normally monitored 24/7 and we will respond appropriately as soon as we are able.

Limitation of liability

To the extent that we are not negligent in the provision of our services to you, we accept no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or Travel Arrangements.

Specifically, we will not be liable for any act or omission by any person not employed directly by us.

You are reminded that providers of transport by land, sea and air have their own Conditions of Carriage which are incorporated into the contract between us and which may limit or exclude liability in certain circumstances. A copy of any such conditions which relates to your travel arrangements can be supplied on request.

Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.

In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

In all cases the absolute aggregate maximum liability of Charter Flight Centre under or in connection with these Terms and Conditions (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.

Nothing in these Terms and Conditions shall limit or exclude the liability of Charter Flight Centre for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

Jurisdiction

These Terms and Conditions will be governed by English law and any related disputes will be dealt with in the courts of England and Wales. If you live in Northern Ireland or Scotland, the courts of Northern Ireland or Scotland as appropriate can deal with any disputes.

Credit Card Fraud Protection

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Entire Agreement

These Terms and Conditions contain the entire agreement between us relating to the subject matter in these Terms and Conditions, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing by a duly authorised representative of The Charter Flight Centre Ltd.

 

 

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